I have more then 3 dias and i cant listen recording in pro version

When i log in my account on internet to listen the calls that my kid has made it sends mi to a white page and cant listen to anything.. I have more then 3 days that a cant listen to it and i dont want to used my kids phone to listen to the calls directly from there.. I paid the pro version but i still have this problem.. Is there a way you que send me by email the calls my kid made theses few days i need to listen to them.. Please fix this